1. Contracts
2. How to Book
3. Payment
4. Travel Information
5. Amendments and Modifications to Travel Arrangements
6. Cancellations & Refunds
7. Insurance
8. Complaints
9. Changes to Tours
10. Cancellation of Tours
11. Responsibilities and Liabilities
12. Passports & Visas
13. Room Availability

1. Contracts

The contract is between TOWANDA Women and the client, being any person travelling or intending to travel on a tour supplied by TOWANDA Women as either operator or agent. The contract, including all matters arising from it, is subject to New Zealand law and the exclusive jurisdiction of the New Zealand Courts. Only employees and Directors of TOWANDA Women have authority to vary or omit any of these terms.

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2. How to Book

To secure a tour reservation, TOWANDA Women or their agent requires a completed booking form, signed by the client, with the necessary deposit or full payment if travel is within 40 days. A reservation is accepted and becomes definite from the date TOWANDA Women has confirmed acceptance in writing. A separate booking form for each person travelling is required. TOWANDA Women or our agents reserve the right to decline any reservation at their discretion.

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3. Payment

The deposit per person is NZ$500.00. Deposits, to be made in New Zealand dollars, can be paid by direct bank transfer or credit card (Visa / MasterCard). The balance of the trip cost is due 60 days prior to departure and may be paid in New Zealand dollars by direct bank transfer or by credit card (Visa / MasterCard). In the case of non-payment of the balance by the due date, TOWANDA Women will treat the booking as cancelled unless the client communicates to the contrary. All prices include New Zealand Goods and Services Tax of 12.5%.

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4. Travel Information

After your reservation has been accepted, you will receive tour information that includes a descriptive itinerary, detailed information on New Zealand and motorcycling in New Zealand, important parts of the Road Code and a gear list.

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5. Amendments and Modifications to Travel Arrangements

Transferring the booking of the trip from one departure date to another is possible without incurring a cancellation fee provided the transfer is made no less than 60 days prior to the commencement date of the original travel date. An administration fee of NZ$ 100.00 per person, plus any additional costs incurred will be charged if a confirmed booking is changed or transferred later than 60 days before departure.

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6. Cancellations & Refunds

If it becomes necessary to cancel your holiday, you must notify TOWANDA Women immediately in writing. Cancellation will take effect upon receipt by TOWANDA Women of your written notice. Your cancellation fee will be determined according to the following formula:

Number of days prior to trip start :
60+ days : NZ$250.00 (refundable deposit NZ$ 250.00)
59-30 days : 20% of tour price
1 -29 days : 60% of tour price
on departure day: up to 100 % of tour price.

There is no refund for arriving late or leaving a trip early or any unused services included in the price.

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7. Insurance

We strongly recommend that you purchase a comprehensive travel insurance policy covering trip cancellation for medical reasons; trip delay; medical expenses; accidental death; lost baggage; and medical evacuation. The New Zealand Accident Compensation (ACC) applies to travellers while in New Zealand. This means motorcyclists are covered in case of bodily injury while riding on the road.
However, travel insurance is highly advisable. TOWANDA Women reserve the right to exclude anybody who can not produce proof of current travel insurance.
If a client has to cancel for medical reasons, most cancellation charges, less a small excess are covered by most travel policies. TOWANDA Women accepts no liability for personal injuries and losses.

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8. Complaints

In the event that a client has a complaint about any of the travel arrangements, they must advise the relevant supplier and the tour leader at the time and inform TOWANDA Women New Zealand in writing. If the supplier and TOWANDA Women know about problems there will be an opportunity to settle any grievance or complaint.

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9. Changes to Tours

TOWANDA Women reserves the right to make route and programme modifications as needed by weather or other unforeseen circumstances. The decision is normally made by the tour leader at the time and is made in the best interests of the group and their safety. TOWANDA Women and/or their contracted suppliers cannot be held responsible for these changes.

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10. Cancellation of Tours

TOWANDA Women reserves the right to cancel any tour if there are insufficient confirmed bookings for any given tour to operate up to 30 days before the starting-date. On the rare occasions when TOWANDA Women must cancel a trip, TOWANDA Women will offer an alternative tour or all payments to date will be refunded. TOWANDA Women is not responsible or liable for any penalty charges and expenses incurred in preparation (i.e. connecting air fares) for any cancelled trip.

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11. Responsibilities and Liabilities

TOWANDA Women is responsible for providing and arranging the services outlined in the brochure. We are responsible for conscientious travel preparation and to review our contractors and accommodations on a continuous basis.

The tour participant takes full responsibility for the operation of the hired motorcycle.
TOWANDA Women shall not be held responsible for and shall accept no liability in respect of any claims, losses, damages, costs or expenses arising out of:

A) personal injury, sickness, disease, accident or death, however caused, including without limitation, while engaged on, or by reason of, any tour hosted by TOWANDA Women whether due to ownership, maintenance, use, operation or control of any motorcycle, automobile, vehicle, hotel, common carrier or any other conveyance used in the tour;
B) loss or damage to or delay of baggage or other property;
C) failure, delay or other irregularity, acts or omissions and loss resulting therefrom occurring during a TOWANDA Women's tour due to actions of hoteliers, carriers and other independent suppliers, or due to government action, weather , mechanical breakdown, equipment failure, labor disputes, sickness or any other causes beyond TOWANDA Women's direct control.
Notwithstanding the above, should TOWANDA Women be held liable for any matter whatever, the liability of TOWANDA Women shall be limited to TOWANDA Women's share of the tour package cost excluding disbursement incurred on behalf of the tour participant.
As a rider you are solely responsible for your choice of riding style and adhering to New Zealand traffic laws.

TOWANDA Women accepts no liability for any action or activity undertaken by the client arranged independently of TOWANDA Women.

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12. Passports & Visas

Everyone needs a passport to enter NEW ZEALAND, AUSTRALIA and USA. Your passport must be valid for at least three months (USA: 6 months) beyond your intended stay. Citizens of the USA do not need a Visa to enter New Zealand, nor do most Europeans to enter USA. For residents of other countries please check with your travel agent to confirm if a visa is required.
TOWANDA Women accepts no liability for any individual or group failing to meet NZ Passport / Visa entry requirements.
No vaccinations are required for entry to New Zealand.

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13. Room Availability

You can choose between single or double room or twin share. If you book a single room a surcharge applies. However, we need your understanding that we can't always guarantee the availability of single rooms. Our tours include authentic South Pacific experiences with a stay on a marae. There are no single rooms available.
If you have booked twin share we will try to find a travel partner with whom you can share a room. If no travel partner is found we will have to arrange a single room for you and a surcharge will apply.

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